APEX Support
July 17 Update: Batch 1 VIP orders will begin shipping next week in the order they were placed on launch day. It will take approximately 2–3 weeks to work through the Batch 1 VIP queue before moving on to Batch 1 non-VIP orders. Batch 2 remains on schedule to begin shipping in mid-August.
This is the most current status available, and contacting support will provide the same update. Please watch your email for shipping notifications containing tracking numbers for two FedEx boxes. We greatly appreciate your patience and support and we cannot wait to get APEX out there!
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Order Online
The fastest way to place an order is direct through our website. To place an APEX order, please proceed to the link below.
For accessory purchases, please follow the link below to view products and purchase.
APEX Question
Please submit any product inquiries to our team via the request form.
Your APEX Order
Add Items to My Order
Select the accessories you'd like to add to your existing order and our team will send you an invoice for the difference — no need to re-enter shipping info.
Change My Order
To change your order, please reach out to our support team by creating a support request.
Cancel My Order
To cancel your order, please submit a request below. If your order has not yet shipped, we will process the cancellation and refund promptly.
Order Status
Want an update on your APEX order? Submit your order number below and we'll get back to you with the latest status.
July 17 Update: Batch 1 VIP orders will begin shipping next week in the order they were placed on launch day. It will take approximately 2–3 weeks to work through the Batch 1 VIP queue before moving on to Batch 1 non-VIP orders. Batch 2 remains on schedule to begin shipping in mid-August.
This is the most current status available, and contacting support will provide the same update. Please watch your email for shipping notifications containing tracking numbers for two FedEx boxes. We greatly appreciate your patience and support and we cannot wait to get APEX out there!
Technical Support
Already have an APEX and need help? Tell us what's going on and our support team will get you back up and running.